Support Center

Photos Stuck in "Pending" Status

Solution: Check your internet connection. The app automatically retries uploads every 10 seconds when online. If you have connectivity, photos will upload automatically - no action needed.

Upload Failed After Multiple Retries

Solution: The system automatically retries up to 5 times. If a photo still fails:

• Use the manual retry button in the Queue tab
• Try switching between WiFi and cellular data
• Move to an area with better signal strength
• Check the error message for specific issues

"Upload Timeout" Error

Solution: This is normal on slow connections. The system automatically:

• Retries with higher compression (smaller file size)
• Uses exponential backoff to avoid overwhelming your connection
• Reduces quality progressively (down to 50%) to ensure delivery

Wait for the automatic retry - it usually succeeds within 1-2 attempts.

Uploads Taking Too Long

Solution: Uploads are optimized but speed depends on your connection:

• Photos are automatically compressed to ~300-500KB each
• Max 2 photos upload concurrently (prevents congestion)
• On 4G: ~2-5 seconds per photo
• On 3G: ~10-20 seconds per photo
• On slow connections: Up to 30 seconds per photo

How to Check Upload Status

Steps:

1. Open the FireBreak app
2. Tap the "Queue" tab at the bottom
3. Check each photo's status:
   • Pending: Waiting to upload
   • Uploading: Currently sending (with progress bar)
   • Uploaded: Successfully delivered
   • Failed: Error occurred (shows retry count)